Placement Officer
2 days ago
We are seeking a highly skilled and experienced Placement Officer to join our team in a key leadership role. As a Placement Officer - Team Lead, you will be responsible for overseeing the effective functioning of the Placement Officer Teams for Brisbane & Perth.
Your key responsibilities will include:
- Team Leadership and KPI Management - Manage and drive the achievement of KPIs for the Placement Officer team, ensuring 100% compliance and constant increase in the placement per Placement Officer ratio.
- Issue Resolution and Student Support - Effectively address escalated student issues related to placements, collaborating with Placement Officers to identify & resolve students' challenges.
- Induction, Onboarding & Professional Development - Lead team induction and onboarding processes for new Placement Officers, providing ongoing training, coaching and mentoring to enhance performance.
- Workload Management and Resource Allocation - Effectively manage the workload across the national placement team.
- Placement Officer Responsibilities - Proactively assume the role of a Placement Officer for any region as necessary or when directed by the National Placement Manager.
- Execute Placement Duties - Perform key placement responsibilities, which encompass matching students to suitable opportunities, conducting interviews, overseeing the placement process, and ensuring strict adherence to AE's placement policies.
About You
- Diploma or Degree in Community Service or a related field.
- Proven leadership experience and capabilities.
- Minimum of 5 years of experience in education or customer service.
- Proven ability to work independently and collaboratively.
- Strong organisational and communication skills.
- Familiarity with InPlace or similar placement management systems.
- Commitment to maintaining compliance with regulatory bodies.
- Ability to adapt to changing priorities and handle multiple tasks efficiently.
- Willingness to undergo training on new systems and technologies.
Why Work with Us
- Opportunities to grow within the organization.
- $1,500 professional development allowance.
- Incredibly committed and supportive team of student-centric professionals.
- Flexibility to work from home during non-teaching hours (For Academic staff).
- Be part of a fast-growing organization working in an agile environment.
- Acknowledge education is part of UP Education group – Be part of a leading education provider: https://www.up.education/
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