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Enterprise Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Amazon Full time
About the Role:

This is an exciting opportunity to join our Enterprise Support team as a Senior Technical Consultant. You will be working closely with our customers to deliver expert advice on AWS services, provide recommendations, and proactively address operational issues.

In this role, you will be responsible for defining a support strategy that aligns with our customers' business goals and outcomes. You will also need to possess internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.

The ideal candidate will have demonstrable experience in providing operational best practice guidance in two or more of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.

Responsibilities:
  • Develop and implement support strategies that align with our customers' business goals and outcomes
  • Deliver expert advice on AWS services to our customers
  • Make recommendations to improve our customers' use of AWS services
  • Address operational issues and provide detailed reviews of service disruptions and metrics
  • Champion and advocate for customer requirements within AWS
  • Participate in customer-requested meetings
  • Leverage key customer resolution tools to facilitate rapid resolution of customer concerns