Customer Billing Specialist
4 weeks ago
At Scentre Group, we're a leader in retail property, and our Embedded Networks and Energy Team plays a crucial role in managing energy requirements for our destinations. As a Customer Billing Analyst, you'll be the heartbeat of our operations, ensuring customer needs are met with precision and care.
Key Responsibilities:- Oversee the daily operation and maintenance of retail billing and settlement systems, ensuring processes are efficient, timely, and accurate.
- Investigate and resolve customer inquiries, escalating issues as necessary.
- Collaborate with energy service providers to ensure seamless issue resolution.
- Develop innovative customer offers and manage contracts effectively.
- Facilitate operational and regulatory processes for new connections.
- Keep meticulous records of contracts to support business needs.
- Experience in finance or energy administration, with a preference for background in energy/utility billing.
- Strong analytical and problem-solving skills, with the ability to adapt quickly to shifting priorities.
- Proven skills in customer relations, including handling challenging situations, negotiation, and effective issue resolution.
- Advanced proficiency in MS Office applications.
Scentre Group owns 42 Westfield destinations across Australia and New Zealand, creating extraordinary places and experiences that connect and enrich communities. We're focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.
We offer a range of benefits designed to support your wellbeing, career development, and lifestyle, including life leave, gender-neutral parental leave, and free parking at your local Westfield destination.
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E-Billing Specialist
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