Home Loan Specialist

18 hours ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $90,000
Key Role in Home Loan Journey

Job Description:

This is a pivotal role for individuals who want to make a meaningful impact on customers' lives. As a Home Loan Consultant, you will be the primary point of contact for customers who have recently completed a home loan comparison enquiry.

You will play a crucial part in helping customers progress confidently on their home ownership journey while being part of a supportive team committed to delivering exceptional service and strong conversion outcomes.

  • Contact customers and have solution-focused conversations to identify the right lending options.
  • Build trust and support customers through the home loan process, addressing questions and concerns.
  • Use Salesforce, Genesys, and lending platforms to manage leads and advance applications.
  • Maintain accurate records of customer interactions and application details.
  • Meet and exceed Key Performance Indicators (KPIs) across conversion, customer satisfaction, and call quality.

Requirements:

  • At least one year of experience in a call centre, outbound sales, or customer service role; experience in home lending or financial services is highly valued.
  • Strong communication and active listening skills, with the ability to build trust and explain complex information clearly.
  • A natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutions.
  • Tech-savvy and detail-oriented, with experience using Customer Relationship Management (CRM) systems like Salesforce and navigating multiple systems.
  • Motivated by results, with a proven ability to thrive in a fast-paced, KPI-driven environment.
  • A positive attitude, team mindset, and strong work ethic, with a genuine passion for delivering outstanding customer outcomes.

Benefits and Opportunities:

This role offers a unique opportunity to develop your skills and expertise in home lending, working with a supportive team that prioritizes customer satisfaction and success.

As a key member of our team, you will have access to comprehensive training and development programs, enabling you to grow professionally and achieve your career goals.

Our organization is dedicated to creating a culture of excellence, where employees are empowered to take ownership of their work and strive for continuous improvement.

Join Our Team:

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