Customer Engagement Specialist

1 month ago


Chatswood, Australia Alsco Recruitment Full time
About the Role

We are seeking a highly skilled Customer Engagement Specialist to join our team. As a key member of our Service Team, you will be responsible for building and maintaining strong relationships with our key customers to ensure they are receiving a service that meets their needs and that Alsco is achieving its growth targets.

Key Responsibilities
  • Performing key account visits and actively maintaining good client relationships
  • Resolving customer service problems and complaints
  • Supporting the sales team with on-boarding new customers
  • Reporting, and maintaining accurate records, as per branch guidelines
  • Working closely with the Service Delivery team members to ensure service levels are being maintained to the right quality standard
Requirements
  • 1+ year key account management or customer service experiences required
  • Proficient understanding of office applications; MS Word, Excel & Outlook
  • A valid driving licence
  • Excellent communication and interpersonal skills
  • Your excellent time management, written and verbal communication skills will assist you in achieving your weekly KPIs and our ambitious growth targets.
  • Previous account management experience is essential.
What We Offer
  • Competitive salary package
  • Permanent full time - Job security working for a market leading company, Internationally recognised and national footprint. Essential service provider during COVID time
  • Exciting Career Journey - Be part of an international company with 27 branches nationwide, offering numerous opportunities for professional growth. You will never get bored
  • Opportunities for Growth: Join a winning team that values your growth. Benefit from on-the-job training and ample opportunities to develop your skills in an organisation filled with success stories.
  • Inclusive Company Culture: Experience a great company culture with a friendly and supportive environment. We believe in inclusivity and foster a workplace where everyone feels valued.
  • Experienced and Supportive Management: Work under the guidance of experienced and supportive managers who genuinely care about your success.


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