Custodian of Responsible Gaming Practices

5 days ago

Adelaide, South Australia beBeeCustomerSupport Full time $65,000 - $85,000
Job Description:

As a responsible professional, you will play a pivotal role in ensuring the well-being of customers and maintaining business compliance. Your primary focus will be on monitoring customers for signs of problematic gambling behavior or alcohol-related issues.

Key Responsibilities:
  • Identify and address potential customer concerns
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS AND STAFF
  • Negotiate realistic outcomes to support individuals in managing their gambling habits
  • Provide guidance and support to staff members in identifying and reporting gambling-related harm
  • Communicate relevant information to senior staff and regulators as needed
Requirements:

To excel in this position, you will need:

  • Exceptional negotiation, written, and communication skills
  • A genuine passion for helping others and promoting positive change
  • A warm, empathetic, and approachable demeanor
  • High levels of integrity and confidentiality
What We Offer:

We provide a range of benefits, including employee meals, subsidised car parking, and discounts across our venues.

Our career opportunities are diverse, and we value and support individual differences. Our hiring process is centered on capability and performance, regardless of background or identity.

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