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High-Performing IT Professional Wanted

2 weeks ago

Adelaide, South Australia Fujitsu Full time

We Are Fujitsu: Transforming Organisations and Society

We bring innovation and expertise to drive business success and social change.

About the role

This position involves delivering a set of ServiceNow technical services that ensure customer satisfaction and organisational efficiency.

The ideal candidate will have strong technical expertise, excellent communication skills, and a customer-focused approach.

Responsibilities and Accountabilities

  • Develop and deliver ServiceNow technical services that meet customer needs.
  • Collaborate with internal teams to achieve operational efficiencies and improve customer satisfaction.
  • Maintain an active Career Development Plan with career, training, and certification goals achieved on-time.
  • Contribute to the growth of company's culture and ways of working.

Requirements and Experience

Mandatory Experience

  • Demonstrated effective interpersonal, communication, and negotiation skills.
  • A clear understanding of ITIL Service Management practices with a specific focus on Incident, Change, and Problem Management.
  • Experience in providing application support in ServiceNow.
  • Strong business acumen, analytical mind focused on problem-solving, and customer presentation skills.

Desired Experience & Knowledge / Other Relevant Information

  • 7+ years successful ServiceNow support/delivery.
  • General understanding of ServiceNow licensing.
  • Understanding of, and ability to adapt to, both Waterfall and Agile project methodologies.

Mandatory Qualifications

  • IT Degree, relevant tertiary education in Computer Science or relevant experience.
  • ServiceNow CSA.
  • ServiceNow CIS-ITSM.
  • + 1 other ServiceNow product CIS.

Fujitsu's Values

We live our values of aspiration, trust, and empathy. We believe in creating a work environment where everyone feels valued and respected.