System Support Professional

1 month ago

Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time
About the Role

The Fire and Rescue IT Solutions team at Queensland Fire and Emergency Services is responsible for delivering contemporary and innovative technology solutions to support the operational needs of the fire and rescue capability.

This role will contribute to the development and/or enhancement of common operating platforms, such as event management and operational information management systems, while providing system administrator support and assistance in systems training.

Key Responsibilities

  • Provide operating support to strategic information gathering systems, ensuring they meet business and operational requirements.
  • Perform database administrative functions, including helpdesk support, maintaining reference data, and managing user access rights.
  • Provide Tier 1 and Tier 2 programming problem determination to resolve system issues and ensure operational requirements are met.
  • Maintain a call log for job monitoring and reporting, ensuring adequate details of each case are recorded and all requests are actioned or escalated as required.
  • Ensure tasks are managed in a customer-focussed manner, meeting defined service levels and deadlines.
  • Undertake systems and data integrity reviews, ensuring compliance with policies and procedures, and provide feedback and reporting to the team.

Requirements

To be successful in this role, you will be assessed on the following leadership competencies, including vision, results, and accountability.

Once you join us, you will be expected to exemplify the Queensland Fire and Emergency Services shared values, including respect, integrity, courage, loyalty, and trust.

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