Conciliation Leader for Regulatory Excellence

3 days ago


Perth, Western Australia Department of Energy, Mines, Industry Regulation and Safety Full time
Job Description

About Us

The Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is a leading government agency responsible for regulating industries to ensure public safety and economic prosperity.

Salary: $80,000 - $110,000 per annum (dependent on experience)

Job Summary

We are seeking an experienced Conciliation Leader to join our team in Perth. The successful candidate will lead and manage two conciliation teams, overseeing complex dispute resolution activities and supporting management in engagement with industry bodies and the community sector.

About the Role

  • Lead and manage two conciliation teams, providing guidance and support to Conciliators in resolving disputes between businesses and consumers.
  • Oversee complex dispute resolution activities, including monitoring complaints and providing quality assurance and advice.
  • Support management in engagement with peak industry bodies, the community sector, and other agencies to monitor trends in the community and address poor business practices.
  • Contribute to the development of the branch's strategy and operational plan for complaints management, conciliation, and trader intervention.

Requirements

  • Demonstrated experience in a dispute resolution or regulatory environment, undertaking conciliation, mediation, alternative dispute resolution, or investigations.
  • Proven leadership skills, with the ability to coach and develop team members.
  • Strong analytical and problem-solving skills, with the ability to provide high-quality advice.

Benefits

  • A competitive salary package, including superannuation.
  • A range of employee benefits, including flexible working hours, professional development opportunities, and a supportive work environment.

How to Apply

To be considered for this exciting opportunity, please submit your application, including a detailed resume and covering letter addressing the selection criteria.



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