
Senior Operations Specialist
2 weeks ago
About Us
We are a collective of leading fire protection companies operating across NSW. We provide a one-stop shop for all design, installation, maintenance, testing, auditing, and training needs.
We are a growth-orientated company with over 85 employees and a service area that spans from the Victorian to the Queensland border.
The Role
We are seeking an experienced Service/Operations Manager to lead daily operations at one of our subsidiary fire businesses. This is a hands-on leadership role with direct responsibility for service delivery, compliance, and people management.
Key Responsibilities:
- Lead and mentor a team of service technicians and administrators
- Ensure compliance with all regulatory requirements
- Drive operational efficiency and margin improvement through scheduling, route optimization, and resource allocation
- Build and maintain strong client relationships, ensuring service contracts renew and expand
- Collaborate with leadership on continuous improvement, safety culture, and growth
Why This Role Is Different
This role offers an ownership mindset, career runway, and a built by tradesmen led organization.
Career Opportunities
Exceptional performers will step into bigger regional leadership roles as we grow.
The Ideal Candidate
We are looking for someone who combines operational discipline with a people-first leadership style.
- Experience in fire protection, building services, or a comparable essential services industry
- Strong knowledge of regulatory compliance desirable
- Proven ability to lead field-based teams, manage budgets, and deliver high service standards
- Commercial acumen with an ability to balance client satisfaction with efficiency and margin growth
- Motivated by performance-based pay and long-term growth opportunities
What We Offer
- Competitive base salary + performance incentives
- Pathway to equity participation within our organization
- Ongoing professional development and industry training
- Stability in a highly resilient industry with government-mandated demand
- A values-driven team that retains local brands and autonomy while benefiting from group scale
About Our Organization
Our leaders are hands-on fire protection tradesmen with a cumulative 90+ years in the industry. You'll be working alongside leaders who know the tools, the standards, and the realities of the job.
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