Building Automation Support Specialist
5 days ago
Johnson Controls, Inc. is a global leader in delivering innovative solutions for buildings and energy systems.
We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to customers worldwide.
About the Role:
- This position will provide technical engineering support for Building Management Systems (BMS) channel partners and our ABCS channel.
- You will investigate technical issues, consult with R&D team, and provide solutions.
- First Line Support & Communications: Be the first point of contact for client technical inquiries via email or voicemail, responding promptly, issuing RMA number for tracking and escalating if required.
Responsibilities:
- Second Line Support: Investigate technical issues, consult with R&D team, and provide solutions.
- Site visits: Should the need arise, attend customer sites to assist channel partners in identifying product-related issues.
- Technical Testing & Knowledge Building: Test equipment, grow your expertise and contribute to our knowledge base with helpful articles.
- Customer Engagement: Collaborate with sales to introduce new products and solutions, building trust and long-term client relationships.
- RMA Q&A: Manage and co-ordinate any RMA issues, first point of issue identification, if product cannot be resolved, process product warranty returns.
What we are looking for:
- 3 - 5 years of experience in Building Management Systems (essential).
- High-level knowledge of Metasys / Facility Explorer / EasyIO (desirable).
- Previous experience in technical support role.
- Australian Citizen or Permanent Resident.
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