Building Automation Support Specialist

5 days ago


City of Greater Geelong, Australia Johnson Controls, Inc. Full time

Johnson Controls, Inc. is a global leader in delivering innovative solutions for buildings and energy systems.

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to customers worldwide.

About the Role:

  • This position will provide technical engineering support for Building Management Systems (BMS) channel partners and our ABCS channel.
  • You will investigate technical issues, consult with R&D team, and provide solutions.
  • First Line Support & Communications: Be the first point of contact for client technical inquiries via email or voicemail, responding promptly, issuing RMA number for tracking and escalating if required.

Responsibilities:

  • Second Line Support: Investigate technical issues, consult with R&D team, and provide solutions.
  • Site visits: Should the need arise, attend customer sites to assist channel partners in identifying product-related issues.
  • Technical Testing & Knowledge Building: Test equipment, grow your expertise and contribute to our knowledge base with helpful articles.
  • Customer Engagement: Collaborate with sales to introduce new products and solutions, building trust and long-term client relationships.
  • RMA Q&A: Manage and co-ordinate any RMA issues, first point of issue identification, if product cannot be resolved, process product warranty returns.

What we are looking for:

  • 3 - 5 years of experience in Building Management Systems (essential).
  • High-level knowledge of Metasys / Facility Explorer / EasyIO (desirable).
  • Previous experience in technical support role.
  • Australian Citizen or Permanent Resident.


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