Functional Delivery Lead

1 week ago

Brisbane, Queensland, Australia beBeeTechnology Full time $60,000 - $100,000

As a seasoned technology leader, you will drive the successful implementation of CRM solutions that align with organisational goals.

Key Responsibilities:
  • Lead end-to-end delivery of CRM projects, from requirements gathering to go-live and post-implementation support.
  • Conduct workshops with stakeholders to understand, analyse, and document functional requirements.
  • Translate business needs into functional specifications and collaborate with technical teams for solution design and customisation.
  • Configure CRM modules including Sales, Customer Service, Marketing, and Field Service.
  • Define business process flows, workflows, dashboards, and reports within CRM.
  • Manage UAT (User Acceptance Testing) process, ensuring deliverables meet business expectations.
  • Provide guidance and mentorship to team members, including functional consultants and business analysts.
  • Collaborate with development teams to oversee integration of CRM with other business applications.
  • Monitor system performance and identify opportunities for optimisation and automation.
Requirements:
  • 7+ years of experience in CRM / Dynamics 365 CE functional roles.
  • Proven experience in leading CRM implementation and upgrade projects.
  • Strong knowledge of CRM modules (Sales, Customer Service, Marketing, Field Service).
  • Ability to map business requirements to CRM functionality effectively.
  • Experience in creating functional design documents, test scripts, and training material.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and analytical abilities.
Preferred Qualifications:
  • CRM Functional Consultant certification(s).
  • Experience with Power Platform (Power Apps, Power Automate, Power BI).
  • Exposure to integration tools and middleware.
  • Experience in Agile or hybrid project delivery environments.

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