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Customer Service Associate

2 weeks ago

City of Lake Macquarie, Australia The Good Guys Full time

The Good Guys is a dynamic and customer-focused retail organization that prides itself on delivering exceptional service and advice to families across Australia. As an Operations Team Member, you will play a critical role in supporting our sales-focused culture and profitable sales growth.

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Key Responsibilities:

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  • Effective Store Administration: Deliver store administration tasks in line with standard procedures, ensuring cash handling and banking integrity, tendering transactions, systems access, data integrity, and more.">
  • Inventory Management: Contribute to financial performance through effective inventory management and control of controllable expenses.">
  • Sales Channel Fulfillment: Manage all sales channel fulfillment in line with procedures.">
  • Team Collaboration: Work collaboratively as part of a team in delivering a consistent positive store and channel experience for customers.">
  • Customer Complaints: Effectively resolve customer complaints and queries as required.">
  • Maintenance of Store Presentation: Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing, and presentation.">

Additional Requirements:

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  • Continuous Improvement: Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.">
  • Diversity and Inclusion: Commit to promoting diversity and inclusion within the workplace.">

We are an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.