
Network Systems Support Specialist
7 days ago
Career Opportunity:
We are seeking a highly skilled Technical Support Engineer to provide system-level support for our customers.
As a Technical Support Engineer, you will be responsible for managing technical support cases from start to finish, attending scheduled maintenance windows, and providing on-site support.
Key Responsibilities:
- Provide remote technical support via phone or online
- Manage technical support cases from start to finish
- Attend scheduled maintenance windows
- Offer on-call support outside of regular business hours
- Communicate with Design and Supply Chain teams to resolve field-based issues
- Utilize debug tools and lab research to aid customers in resolving technical problems
- Escalate complex issues to senior engineers as needed
Requirements:
- Bachelor's degree in a relevant technical field (e.g., Electronics, Communication Engineering, Computer Science)
- 3-5 years of related experience in the field of telecommunications, preferably in a technical support role
- Experience with fiber optic transport systems, optical data communications networks, and associated technologies
- Strong knowledge of Carrier Ethernet and networking protocols (OSPF, MPLS, BGP, ASBR, etc.)
- Excellent communication skills, both written and verbal
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