Network Systems Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $150,000

Career Opportunity:

We are seeking a highly skilled Technical Support Engineer to provide system-level support for our customers.

As a Technical Support Engineer, you will be responsible for managing technical support cases from start to finish, attending scheduled maintenance windows, and providing on-site support.

Key Responsibilities:

  • Provide remote technical support via phone or online
  • Manage technical support cases from start to finish
  • Attend scheduled maintenance windows
  • Offer on-call support outside of regular business hours
  • Communicate with Design and Supply Chain teams to resolve field-based issues
  • Utilize debug tools and lab research to aid customers in resolving technical problems
  • Escalate complex issues to senior engineers as needed

Requirements:

  • Bachelor's degree in a relevant technical field (e.g., Electronics, Communication Engineering, Computer Science)
  • 3-5 years of related experience in the field of telecommunications, preferably in a technical support role
  • Experience with fiber optic transport systems, optical data communications networks, and associated technologies
  • Strong knowledge of Carrier Ethernet and networking protocols (OSPF, MPLS, BGP, ASBR, etc.)
  • Excellent communication skills, both written and verbal

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