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Client Service Lead

2 months ago

Australia linkedin - Jobboard Full time

About the Role

We are seeking a highly skilled and experienced Client Service Lead to join our team at LinkedIn - Jobboard. As a Client Service Lead, you will be responsible for delivering exceptional client experiences and driving business growth through strategic client relationships.

Key Responsibilities

  • Client Relationship Management
    • Develop and maintain strong, authentic relationships with clients to ensure their needs are met and exceeded.
    • Act as a trusted advisor to clients, providing guidance and support to help them achieve their goals.
  • Process Leadership
    • Lead the development and implementation of client-facing processes and procedures to ensure seamless delivery of services.
    • Collaborate with cross-functional teams to identify and address client pain points and areas for improvement.
  • Business Development
    • Identify and pursue new business opportunities to drive revenue growth and expand client relationships.
    • Develop and execute strategic plans to achieve business objectives and meet client needs.

Requirements

  • Experience
    • Proven experience in client-facing roles, preferably in a business consulting or services industry.
    • Strong understanding of client needs and preferences, with a focus on delivering exceptional experiences.
  • Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
    • Strong analytical and problem-solving skills, with the ability to identify and address client pain points.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

What We Offer

  • Opportunity to Make a Difference
    • The chance to work with a talented team and make a meaningful impact on client experiences and business growth.
  • Professional Development
    • Opportunities for professional growth and development, with a focus on building skills and expertise in client-facing roles.