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Client Executive Partner

2 months ago

Perth, Western Australia Atos SE Full time
About the Role

We are seeking a highly skilled and experienced Client Executive Partner to join our team in Perth. As a key member of our healthcare industry team, you will be responsible for managing and nurturing client relationships, driving business growth, and ensuring client satisfaction.

Main Responsibilities
  • Client Relationship Management:
    • Build and maintain strong relationships with key clients and business stakeholders.
    • Understand clients' business objectives and challenges and be positioned as a business partner.
    • Act as the primary point of contact between the client and the organization.
    • Be accountable for all dimensions of account, from sales to operational excellence in service and project delivery.
    • Ensure the quality of deliverables meets or exceeds client expectations.
    • Be responsible for the Client Satisfaction surveys.
  • Business Development:
    • Identify new business opportunities within existing client accounts, and new client accounts in the sector.
    • Collaborate with the sales and marketing teams to generate leads and expand the client base.
    • Contribute to the development and refresh of the overall strategy for the sector, develop and drive implementation of client solutions.
    • Develop strategies to upsell and cross-sell services to clients.
    • Ensure the timely follow-up of communication and actions after every 'sales' activity.
    • Support bid and tender responses.
    • Participate in sales campaigns based on targeted markets/solutions.
    • Attend trade exhibitions, industry events, and meetings.
  • Financial and Business KPIs:
    • Assume full end-to-end P&L accountability for relevant client account(s), and be responsible for:
    • Order entry growth.
    • Total Revenue growth.
    • Project Margin.
    • Operating Margin.
    • Free Cash Flow (billing acceleration, overdue reduction, contract asset reduction).
    • Customer satisfaction targets.
  • Strategic Planning:
    • Work closely with clients to understand their long-term goals and objectives.
    • Develop strategic plans to align the organization's services with client needs.
    • Provide insights and recommendations to clients based on industry trends and best practices.
  • Communication:
    • Effectively communicate with clients to address inquiries, concerns, and feedback.
    • Provide regular updates on project progress and milestones.
    • Collaborate with internal teams to ensure clear communication and understanding of client expectations.
    Requirements
    • Several years of experience in client-facing roles, account management, or business development preferably in the healthcare sector.
    • Proven track record of building and maintaining client relationships.
    • Strong communication and interpersonal skills.
    • Strategic thinking and problem-solving abilities.
    • Business acumen and a deep understanding of the industry.
    • Familiarity/Experience in the Healthcare industry and/or Healthcare Support Services.
    • Ability to lead and collaborate with cross-functional teams.
    • Strong leadership and negotiation skills.
    • Strategic in mindset, but able to drive tactical outcomes wherever required.
    • A good communicator with highly developed, demonstrable writing skills.
    • Able to understand and manage interests of different stakeholders.
    • Able to maintain all ongoing reporting obligations.
    • Able to travel interstate and internationally as required (observing any Government restrictions).
    • Able to prioritise and manage competing workloads to meet deadlines.
    • A detailed understanding of financial and commercial principles.
    • An experienced (15+ years) technology professional.
    • Health industry experience (min 2 years).
    Why Work at Atos Australia
    • A company that truly values diversity and inclusion.
    • Fun and nice colleagues to work with, with celebrations organised regularly.
    • A potential to grow your career, with support for horizontal (different skillset) or vertical (more responsibilities) transfers.
    • Access to a large library of content for personal and professional development (including Harvard courses).
    • Fringe benefits such as car leasing.
    • Employee recognition program via accolades.
    • Additional leave for study.
    • Employee Assistance Program (EAP).

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about what you could accomplish here, we'd love to hear from you.