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Customer Support Service Delivery Specialist

1 week ago

Perth, Western Australia Atturra Limited Full time
Benefits:

At Atturra Limited, we believe in creating a supportive and welcoming culture where everyone is encouraged to achieve success through collaboration, hard work, and dedication. Some of the benefits you can expect include:

* A competitive salary package
* Ongoing investment in professional development through industry certifications and study assistance
* Mental health support through our Employee Assistance Program
* Support for family and caring responsibilities, including paid parental leave
* Employee referral program with monetary incentives offered

We're committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

What You'll Be Doing:

The Service Delivery Coordinator role involves coordinating with various IT teams, managing service requests, and maintaining service level agreements (SLAs). You will oversee the end-to-end delivery of IT services and ensure they meet or exceed SLAs. You'll track and monitor service delivery metrics and performance indicators, serve as the primary point of contact for incident escalations and resolution, and facilitate problem management processes.