Cloud Solutions Expert

13 hours ago

Sydney, New South Wales, Australia Google Full time
About the Role

We're seeking a skilled Technical Solutions Engineer to join our Google Cloud team. As a key member of our global support team, you'll work closely with customers to resolve technical issues and drive the success of Google Cloud.

As a Technical Solutions Engineer, you'll be responsible for analyzing system and network configuration issues, developing tools for faster diagnosis, and acting as a consultant and subject matter expert for internal stakeholders. You'll work as part of a team of engineers/consultants to ensure customer support and be flexible in working hours, including regular weekend duties.

Responsibilities
  • Analyze system and network configuration issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying networked application architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure customer support.
  • Be flexible in working hours and manage regular weekend duties.
Requirements
  • Bachelor's degree in Science, Technology, Engineering, Math, or equivalent practical experience in technical support, professional services, software development, or product operations management.
  • 4 years of experience reading or debugging code (e.g., Java, C, C++,.NET, Python, Shell, Perl, JavaScript).
Preferred Qualifications
  • Experience with cloud-based serverless, storage, and developer tools technologies.
  • Experience with SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
  • Experience as a system/network administrator working with Linux/Unix or Windows systems, from Kernel to Shell, file systems, and client-server protocols.
  • Experience with web/mobile app development, troubleshooting database issues, schema design, and SQL query profiling.
  • Experience with Business-to-Business enterprise-grade support and advocating for customer needs.
  • Ability to communicate in English and Mandarin fluently as this is a customer-facing role that requires interactions in Mandarin with local stakeholders.

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