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Cloud Solutions Expert

2 months ago

Sydney, New South Wales, Australia Google Inc. Full time
{"Responsibilities": "Key Responsibilities
  • Analyze system and network configuration issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying networked application architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure customer support.
  • Be flexible in working hours and manage regular weekend duties.
About the Role

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. As a Technical Solutions Engineer, you will be a part of a global team that provides support to help customers seamlessly make the switch to Google Cloud.

You will ensure that we have the necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

You will help drive the success of Google Cloud by understanding and advocating for customer issues. Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions, and expertise.

We deliver enterprise-grade solutions that leverage Google's cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

", "Requirements": "Requirements
  • Analyze system and network configuration issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an understanding of Google's product technology and underlying networked application architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work as part of a team of engineers/consultants that globally ensure customer support.
  • Be flexible in working hours and manage regular weekend duties.
About Google Cloud

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions, and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology – all on the cleanest cloud in the industry.

Clients in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

", "About Us": "About Google

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

", "Language": "English"}