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Field Service Technician
2 months ago
Konica Minolta Business Solutions Australia is seeking a skilled Field Service Technician to join our Victorian branch in the South East Print Production team. As a key member of our team, you will be responsible for providing outstanding service and support to our valuable customer base.
Key Responsibilities:
- Installation and support of Colour and B&W print production equipment and ancillary products with associated software & services solutions.
- Ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment.
- Work within a team of dedicated technicians and report directly to the Service Delivery Manager.
Requirements:
- Strong technical aptitude, troubleshooting skills, and professional approach, as well as a positive attitude in dealing with customers.
- A keen desire to learn and apply new skills in a dynamic environment that fosters continuous employee development.
- Excellent mechanical/electrical aptitude, along with strong communication and interpersonal skills.
- A proven track record of excellent customer service, ensuring you go above and beyond.
- Ability to work autonomously, while keeping in constant contact with your team to ensure workload is consistent and transparent.
Essential Requirements:
- Demonstrated experience in a similar role, minimum 3 years experience.
- Strong fault-finding skills and technical aptitude ability.
- Strong verbal and written communication skills.
- Strong customer facing skills.
- Excellent organisation and time management skills.
- Current Victorian Driver's License and Working with Children Check.
- Willingness to work extended hours on standby during the week and weekends as required per a roster.
- Willingness to travel interstate for training regularly.
- Current Australian working rights are essential (Visa sponsorship is not available).
What We Offer:
- A collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself.
- A firm commitment to diversity and inclusion, and a working environment that is inclusive and fair to both women and men.
- Progressive policies such as domestic violence policy, paid parental leave, and flexible workplace policies enable our people to balance work and life responsibilities.
- A commitment to providing equal opportunities and actively encouraging applicants from all backgrounds to apply for our roles.
