Product Experience Lead

5 days ago

Melbourne, Victoria, Australia beBeeSenior Full time $160,000 - $190,000
Overview

We strive to revolutionize customer service. Our cutting-edge platform, CommSee, empowers over 30,000 staff to deliver exceptional experiences. We're redefining the way we serve our customers now and in the future.

We're seeking an experienced Senior Product Designer to join our crew. If you thrive on complexity and enjoy turning ambiguity into clarity, and are comfortable running discovery sessions, facilitating workshops, and delivering iterative solutions – we want to hear from you.

You'll balance strategic thinking with hands-on design execution, playing a key role in shaping the product and customer experience.

Our Approach

We're building an evolved product-focused way of working across product, design, and engineering. You'll be part of a recently created crew, helping to define our methodologies and ways of working.

Key Responsibilities
  • Own and drive end-to-end product design, from discovery to delivery, with an iterative mindset.
  • Identify and lead discovery work to uncover problems, define focus, and validate opportunities.
  • Plan, facilitate, and playback user research using the right methods for the problem at hand.
  • Closely collaborate with your product trio to identify problems, define direction, and iteratively deliver solutions.
  • Contribute to evolving our design library and system for consistency, scalability, and efficiency.
  • Effectively manage communication and stakeholder relationships.
What You'll Bring
  • Proven experience across the entire product design process (research, discovery, design, delivery).
  • Outcome-focused, adaptable, and open to evolving your approach as new insights emerge.
  • Excellent communication skills and storytelling ability, with a true love of collaboration with peers, managers, stakeholders, or other functions.
  • Strong influence skills to drive strategy and outcomes, ensuring users are always prioritised.
  • Passionate about data and metrics, with the ability to turn data into action.
  • Expertise in crafting wireframes, prototypes, and high-fidelity designs using industry-standard design tools.
  • Proficiency in interaction design, information architecture, and testing methodologies.
  • Ability to think beyond pixels, understanding business priorities, user psychology, and tech constraints.
  • Passion for staying ahead of design trends, tools, technologies, and best practices.
  • Comfortable working autonomously in a fast-paced, evolving environment.
Why Join Us?
  • Be part of a purpose-driven team shaping the future of customer service.
  • Part of a highly collaborative, customer-first culture.
  • Ownership and autonomy to shape the product as a key member of a cross-functional team.

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