Product Experience Lead

4 days ago

Melbourne, Victoria, Australia beBeeProduct Full time $130,000 - $180,000
Job Overview

We are seeking a Product Experience Lead to play a key role in shaping our products and helping our customers achieve their goals. This is an exciting opportunity for a seasoned professional to join our team and drive innovation.

About the Role

The Product Experience Lead will be responsible for orienting customer success by deeply understanding our customers' businesses, pain points, and challenges. They will leverage data-driven insights to shape a customer-centric product strategy that solves real problems.

  • Orient customer success by deeply understanding our customers' businesses, pain points, and challenges.
  • Leverage data-driven insights to shape a customer-centric product strategy.
  • Balancing competing priorities across a diverse customer base, leading a cross-functional team to launch, iterate, and scale solutions globally.
  • Craft clear, compelling product documentation to align engineering, marketing, and operations teams.
  • Be the go-to person for initiatives, ensuring internal and external stakeholders are aligned on priorities, resources, and progress.
Requirements

To succeed in this role, you will need:

  • A passion for crafting exceptional user experiences and solving complex problems with strategic, customer-centric solutions.
  • A self-starter with a bias for action, known for delivering impact in dynamic, fast-paced environments with meticulous attention to detail.
  • Comfortable with ambiguity, able to break down complex challenges, adapt to shifting priorities, and drive real business outcomes.
  • A natural influencer, skilled at aligning decision-makers at all levels without relying on authority.
  • An exceptional communicator, both written and verbal, with a knack for building strong relationships across a wide range of stakeholders.
Benefits

We offer a range of benefits to support your well-being and career growth:

  • You'll work on a category-leading product that customers love in a fun, high-growth industry.
  • 4 ROLLER Recharge days per year (when we hit our goals each quarter).
  • Engage in our 'Vibe Tribe', led by our team members, to contribute to company-wide initiatives.
  • Team Member Assistance Program to proactively support your health and wellbeing.
  • 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
What You Can Expect

In this role, you can expect:

  • An initial call with our Talent Acquisition Manager to chat through your experience and salary expectations.
  • An interview with our Director of Product to learn more about the role and our team.
  • A whiteboard collaboration session to showcase your style of working.
  • Loop interviews to meet our wider team and get a feel for our culture.

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