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Customer Experience Expert

1 week ago

Burwood Council, Australia YD-616 YD BURWOOD, SHOP 117 WESTFIELD BURWOOD, BURWOOD NSW, New South Wales, Australia Full time

We're a retailer that's committed to creating exceptional customer experiences and driving sales performance. As an Assistant Store Manager, you'll play a crucial role in achieving these goals by supporting the Store Manager in driving overall store and team performance. You'll create a people-first culture that prioritises succession and retention, lead and coach the store team, and provide regular and effective feedback that supports professional development and internal progression.

About the Role

In this challenging and rewarding role, you'll work closely with the Store Manager to drive overall store and team performance. You'll develop and implement strategies to drive sales performance and achieve retail goals, lead and motivate the store team, and work collaboratively with the Store Manager to plan and execute VM guides to the VM guideline standard.

Key Accountabilities
  • Develop and implement sales strategies to drive sales performance and achieve retail goals.
  • Lead and motivate the store team to deliver exceptional customer experiences and achieve high levels of customer satisfaction.
  • Work collaboratively with the Store Manager to plan and execute VM guides to the VM guideline standard.
  • Conduct regular store walks to monitor performance, identify areas for improvement, and develop action plans.
  • Provide coaching, mentoring, and training to support team members' professional development and internal progression.