Service Operations Manager

7 days ago

City of Greater Geelong, Australia Richardson Marine Full time

Richardson Marine, a leader in marine and fishing sales and service, is seeking a highly organised and motivated individual to join our dynamic team.

Job Description:

The Service Coordinator will play a pivotal role in managing and optimising our marine workshop operations. Responsibilities will encompass scheduling and coordinating service appointments, overseeing technician assignment, managing inventory, ensuring quality control, and serving as a key point of contact for customer interactions.

Key Responsibilities:
  • Efficiently schedule and coordinate service jobs, balancing workloads and technician assignments.
  • Manage workshop inventory and ensure availability of necessary parts and materials.
  • Conduct quality control to uphold high service standards.
  • Act as the primary liaison between clients, technicians, and other stakeholders, providing exceptional customer service.
  • Oversight of the fit-out, fabrication, and mechanical branches, ensuring smooth operation and timely completion of tasks.

Skills and Experience:

  • Previous experience in workshop environments (automotive or marine) is advantageous, particularly in supervisory or management roles.
  • Strong leadership abilities with excellent communication and interpersonal skills.
  • Proven customer service expertise with the ability to manage time effectively and handle multiple tasks.
  • A background in marine industry services, including outboard motors and boats, is beneficial but not essential.
Performance Goals:
  • Maintain professional and effective communication with clients, dealers, and staff at all times.
  • Respond promptly to calls and emails, ensuring customers are consistently informed and satisfied.
  • Demonstrate exceptional ability to manage a busy workshop, continuously seeking improvements and efficiencies.
  • Develop a thorough understanding of our service offerings to accurately assign technicians and meet client needs effectively.

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