National Operations Manager
15 hours ago
We are seeking a highly skilled National Field Manager to oversee multiple face-to-face research projects. As a key member of our team, you will be responsible for ensuring the smooth day-to-day operations of our field workforce, managing escalations, and ensuring project targets and objectives are met on time and within budget.
Key Responsibilities:
- Manage decentralized field teams to achieve high levels of productivity and skill.
- Oversee all field administrative tasks, including scheduling, recruitment, onboarding, and payroll queries.
- Performance manage interviewers to maintain a high level of quality and productivity.
- Field manage major projects requiring face-to-face fieldwork, including door-to-door and intercept methods.
- Develop and implement training programs for face-to-face interviewers to ensure high-quality data collection.
- Communicate regularly with project staff, senior management, and field staff to ensure projects are well-planned and managed throughout fieldwork.
- Manage the production and distribution of interviewer and respondent field materials.
- Report on face-to-face field projects, including budgets, KPI targets, and progress for key stakeholders.
We are looking for a highly motivated and experienced individual with a strong background in field management and market research. The ideal candidate will have:
- At least 5 years of experience in a similar role and working in a dynamic environment.
- Minimum 5 years of field management experience.
- Strong organizational skills, with the ability to plan, perform, and prioritize multiple tasks seamlessly.
- Leadership skills and the ability to manage a team in a fast-paced environment.
- Excellent verbal and written communication skills, including interpersonal skills and the ability to build effective working relationships with diverse stakeholders.
We believe in investing in our team members' growth and well-being. As a National Field Manager, you can expect:
- Career progression opportunities, with a commitment to nurturing your talent and helping you achieve your professional goals.
- A vibrant and inclusive work culture, with a close-knit team of established market research professionals.
- A competitive salary package, with corporate discounts on health insurance, MYKI passes, and entertainment events.
- Meaningful benefits, including an annual flu vaccine, an Employee Assistance Program, and regular company social events.
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