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Frontline Client Service Representative

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $88,000
Client Service Specialist

We are seeking dedicated professionals to provide high-quality service to clients in a scheduled contact centre environment.

Key Responsibilities:
  • Interact with clients over the phone to support them in meeting their tax, superannuation, and registration obligations.
  • Process account activities received through various channels, including phone, web-chat, email, and online portals.
  • Utilize good judgment and apply relevant policies and procedures to inform decision making.
  • Record outcomes, actions, and agreements accurately.
  • Collaborate with the team to resolve issues and contribute to continuous improvement.
Requirements:
  • Ability to work in a fast-paced environment and adapt to changing client and business needs.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.