Customer Service Representative

4 days ago


Shepparton, Victoria, Australia State Government of Victoria, Australia Full time

At the State Government of Victoria, Australia, we strive to provide equal opportunities for all citizens to live a safe and respected life.

The Department works hard to create a society where everyone can thrive. Our focus areas include child protection, housing, disability support, preventing family violence, promoting multiculturalism, advocating for LGBTIQA+ equality, supporting veterans, and empowering women and youth.

We aim to develop and nurture a highly motivated workforce equipped with the necessary skills. All jobs offer flexible work arrangements, and we encourage applications from diverse backgrounds and abilities.

This role involves providing first-line support to individuals accessing The Orange Door services. The Client Support Officer will respond to inquiries from clients and partner agencies, offering timely advice and connecting them with relevant services.

The successful candidate will be able to address client needs effectively and respond inclusively to diverse presentations of client needs, demonstrating honesty and integrity in all interactions.

This position requires collaboration with the Hub Manager and broader team to deliver client-focused objectives aligned with strategic policy directions for The Orange Door.

The ideal candidate will possess advanced interpersonal communication skills and prioritize tasks efficiently to provide optimal service delivery to clients.



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