Customer Experience Representative

4 days ago


Shepparton, Victoria, Australia lh Full time

At Lawrence & Hanson, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive the best possible service.

About Us

We're Australia's most recognised electrical wholesaler, with a strong heritage dating back to 1886. Our national network of over 150 branches provides quality products, backed by expert advice, technical & logistical support, and e-commerce solutions.

The Role

You'll be responsible for serving customers on the counter, answering phone and email enquiries, preparing timely quotes, and developing relationships with customers and suppliers. As a product knowledge expert, you'll help customers find the products they need – we'll train you on our products.

Requirements
  • Excellent customer-facing skills with experience in wholesale, retail, hospitality, or trade-based sales.
  • Strong problem-solving skills to support customers in finding what they need.
  • Proficiency with computer technology and systems, including the Microsoft Suite – we'll train you on our systems.
  • A positive and optimistic attitude, with a high level of initiative to support your team members and customers.
Benefits
  • Ongoing learning and development opportunities, including LinkedIn Learning and accredited training qualifications.
  • Diversity and inclusion initiatives, encouraging everyone to bring their authentic selves to work.
  • Opportunities to work across Australia, with over 150 branches nationwide.
  • Flexible work roster and dynamic, inclusive work environment.
  • Profit share scheme and benefits package.


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