Customer Experience Representative
7 days ago
At Lawrence & Hanson, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive the best possible service.
About UsWe're Australia's most recognised electrical wholesaler, with a strong heritage dating back to 1886. Our national network of over 150 branches provides quality products, backed by expert advice, technical & logistical support, and e-commerce solutions.
The RoleYou'll be responsible for serving customers on the counter, answering phone and email enquiries, preparing timely quotes, and developing relationships with customers and suppliers. As a product knowledge expert, you'll help customers find the products they need – we'll train you on our products.
Requirements- Excellent customer-facing skills with experience in wholesale, retail, hospitality, or trade-based sales.
- Strong problem-solving skills to support customers in finding what they need.
- Proficiency with computer technology and systems, including the Microsoft Suite – we'll train you on our systems.
- A positive and optimistic attitude, with a high level of initiative to support your team members and customers.
- Ongoing learning and development opportunities, including LinkedIn Learning and accredited training qualifications.
- Diversity and inclusion initiatives, encouraging everyone to bring their authentic selves to work.
- Opportunities to work across Australia, with over 150 branches nationwide.
- Flexible work roster and dynamic, inclusive work environment.
- Profit share scheme and benefits package.
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