Technical Problem Solver

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $65,000 - $85,000
Desktop Support Role

We are seeking a skilled and proactive individual to fill the role of Desktop Support Officer. This position involves providing high-quality technical support to customers across Melbourne's Northern Suburbs.

Key Responsibilities:
  • Ensure smooth day-to-day operations of customer sites.
  • Develop strong relationships with customers through exceptional support.
  • Collaborate with colleagues to enhance processes and handle requests efficiently.
  • Seek customer feedback and actively work to improve results.
  • Identify areas for improvement and collaborate with peers to develop solutions.
  • Maintain accurate documentation and procedures.
  • Take ownership of technology issues and liaise with external organisations.
  • Collaborate with colleagues across teams for successful customer outcomes.
Requirements:
  • Demonstrated passion for delivering excellent customer service.
  • Keen interest in technology and willingness to learn new solutions and concepts.
  • Effective communication skills when troubleshooting technical issues.
  • Proven leadership experience and ability to manage and motivate a team.
  • Positive attitude and can-do mindset.
  • Excellent verbal and written communication skills.
Benefits:
  • Extensive training and development opportunities.
  • Discounts and benefits to maximise your financial gain.
  • Choice of IT equipment and access to cost-effective tech for personal needs.
  • Frequent team events to celebrate achievements and connect with colleagues.

Our organisation values diversity and inclusivity, and we welcome applicants from diverse backgrounds.

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