Customer Enterprise Solutions Architect

3 weeks ago


Melbourne, Victoria, Australia Myob Full time

This is a Customer Enterprise & Solution Architect role with one of the leading companies in AU right now, Myob, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the company takes off.

**About the Role at Myob**

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**About the Team**

Join our Consulting Services team as a Customer Enterprise Architect, where you'll bridge enterprise and solution architecture to unlock the value of our customers' software investments. You'll architect end-to-end solutions integrating MYOB products with other critical systems, providing strategic recommendations to optimise business operations.

Engage in high-level discussions with CEOs, CFOs, and CTOs/CIOs, identifying key value drivers and pain points. Your role will be pivotal in driving MYOB's Sales and Services success by fostering senior-level relationships and offering strategic insights.

**Key Responsibilities**

- Deliver high-quality end-to-end solution architecture and design for complex customers

- Document architecture and design, balancing key objectives with budget and time constraints

- Engage in meaningful conversations with prospects and customers, including high-level executives and subject matter experts

- Lead business systems and solution reviews, mapping as-is situations, recommending to-be solutions, and packaging these into reports with key value-related outcomes

- Document various elements such as business process maps, system landscape architecture, solution scope and design documents, transformation roadmaps, migration strategies, proposal inputs, and change management plans

- Act as a trusted advisor for strategic and high-potential accounts, driving business development and assisting customers in growing with MYOB's platform

- Build and implement reusable intellectual property to improve delivery efficiency, quality, and accelerate time to value for customers

**Requirements**

- Minimum 15 years in the industry, with at least 7 years in Solution Architecture with proven experience in leading and implementing ERP, Financial, or Business Management solutions

- Strong skills in defining solution scope, end-to-end solution architecture, and solution design

- Preferable experience in ERP solution selling, with knowledge of Payroll and Workforce management

- Skilled in coordinating and facilitating workshops with diverse groups, while closely collaborating with others to achieve desired results

- Demonstrated success in developing and implementing business strategies, driving revenue growth, and achieving business targets

- Ability to translate sophisticated business requirements into actionable solutions

- Experience in leading cross-functional teams to achieve joint outcomes

- Ability to lead cross-functional working groups towards customer outcomes

**What We'd Love to See from You**

If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Myob.

Applying here is the first step in the hiring process for this role at Myob.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.



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