Aviation Support Staff

7 days ago

Melbourne, Victoria, Australia Dnata Travel Group Full time
Cargo Clerical Staff

Dnata Travel Group is one of the most recognised ground services companies in the world and we are looking for motivated, passionate, team focused and energized employees to complete the job on hand and deliver on the promises to our customers.

If you are passionate to develop your aviation career and become a key member of the Dnata Travel Group team at Melbourne Airport, this is your chance.

Job Description
  • Responsibilities:
    • Answering and attending to majority telephone enquiries.
    • Monitoring and answering customer service emails.
    • Phoning shipments out to Agents/Consignees/Personal Effects.
    • Liaise with Warehouse re Bond Checks and monitor them.
    • Track & Trace.
    • Missing cargo / Found cargo investigations.
    • Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.
    • Rotations set up.
    • Training future Customer Service Staff.

Import related functions include processing of customer collections, ULD documentation processing, completion of UCR, security compliance, ability to learn and use Hermes system, processing of empty ULD returns, ability to learn and understand ABF & DAFF regulations, personal effect phone outs and ability to relay information for collection.

Export related functions include ability to learn and understand security compliance – EACE, processing of export cargo deliveries, compliance to Airline requirements & documentation, ULD documentation processing, acceptance of dangerous goods, acceptance of Pharma shipments & documentation compliance, RACA Compliance, data capturing of airwaybills in line with IATA regulations, Hermes compliance and understanding.

Additonal duties include front counter customer service (imports), assisting front counter on busy days, completing Import VCT's, processing payments of invoices for non-account holders, and other duties as required.

Required Skills and Qualifications
  • Current VIC Driver's License;
  • Previous experience in an Operational environment where SOP's were in place;
  • Intermediate computer skills;
  • Excellent communication skills – Verbal and Written;
  • High level of customer service skills;
  • Understands the importance of meeting Service Level Agreements (SLA's);
  • Excellent team player with a positive/can-do attitude;
  • Works in a Safe Manner at all times;
  • Reliable, trustworthy and has the ability to work independently.

Working for Dnata Travel Group at the airport there are a few must haves for you to be successful: Australian / New Zealand citizenship or Australian Permanent Residency, willing to undertake a Pre-employment medical test, willing to undergo an Australian Federal Police Security check, valid driver's license, basic – intermediate computer skills, excellent communication skills – verbal and written, high level of customer service skills, available to work on a rotating roster.

What We Offer In Return
  • Opportunity to work for a Global company;
  • Great team environment;
  • Extensive training and support.

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