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Desktop Help Expert

1 week ago

Gold Coast, Queensland, Australia NTT DATA Full time

As a Technical Assistance Technician at NTT DATA, you will play a critical role in ensuring the smooth operation of our clients' IT systems.

About the Position
  • This position involves providing 1st level support across Windows operating systems, desktops, laptops, and BYOD devices.
  • The ideal candidate will have experience with LAN, WAN, and Wifi connectivity troubleshooting.
  • Strong problem-solving skills and ability to work independently are essential.
Responsibilities
  • Log incidents into the ticketing system and escalate where required.
  • Demonstrate how to use equipment and applications to stakeholders.
Requirements
  • Bachelor's degree or Diploma of IT.
  • ITIL accredited.
  • Basic Cisco and Microsoft certifications highly desired.
Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

This is an excellent opportunity to develop your skills and expertise in technical assistance and join a dynamic team at NTT DATA.