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Customer Experience Specialist

2 weeks ago

Gold Coast, Queensland, Australia National Australia Bank Full time
Job Description

In this role, you will:

  • Act as the face of NAB to the community, working closely with customers to help them with their banking needs.
  • Deliver exceptional customer service in a challenging and fast-paced environment.
  • Support our Bundall Branch, providing assistance to customers with account opening, product inquiries, and financial management.

You'll be responsible for protecting our customers from scams and online phishing, ensuring they receive expert advice on managing their finances. This role requires strong communication and interpersonal skills, with a focus on building trust and rapport with customers.

NAB offers a dynamic and supportive work environment, with opportunities for professional growth and development. We're committed to fostering an inclusive culture, where everyone feels valued and respected.