Student Advising Team Lead

5 days ago


Bundoora, Australia La Trobe University Full time
About the Role

The Deputy Director, Student Advising plays a key part in partnering with divisions across the Students Portfolio to implement evidence-based retention and success strategies on behalf of the University. The Student Advising division provides seamless experiences through an omni-channel approach, serving as the first point of contact and resolution for customer enquiries.

This role is accountable for delivering a holistic, multi-tiered advising and support model integral to the Student Success and Retention Strategy. The incumbent will play a central role across the University to give effect to the strategic goal of delivering an outstanding student experience that is engaging and academically successful.

Key Responsibilities
  1. Develop and implement effective retention and success strategies.
  2. Lead the Student Advising division to provide exceptional customer service.
  3. Collaborate with divisions across the Students Portfolio to achieve strategic goals.
  4. Confer with peers in higher education organisations to determine best practice approaches in program/service delivery.
Requirements
  • Highly developed communication skills with an ability to lead and motivate others.
  • Demonstrated ability to engage effectively and persuasively with senior colleagues.
  • Extensive knowledge and skills in the Australian University sector or a breadth of professional experience in industry.
  • Knowledge of data-informed, innovative, and customer-focused solutions for information management and customer service.


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