Customer Service Representative

2 weeks ago

West Ryde, New South Wales, Australia Shangri-La Full time
Unlock a World of Opportunities with Shangri-La

Are you a customer service enthusiast looking to take your career to new heights? Do you have a passion for delivering exceptional experiences and building lasting relationships? Look no further than Shangri-La, a leading hospitality brand with a rich history of innovation and excellence.

Join Our Dynamic Team

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As a key member of our multilingual sales-oriented service team, you will be responsible for providing world-class customer service to our global clientele.

Key Responsibilities:
  • Receive industry-best training to equip you with the skills and knowledge needed to excel in your role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • Handle emails, calls, and chats with ease and professionalism.
  • Be part of a diverse culture with a rewarding career and opportunities for growth and development.
Requirements:
  • Excellent spoken and written English, Mandarin, and Cantonese skills.
  • Pleasant personality with good communication skills.
  • Diploma or degree holder in any discipline or relevant working experience.
  • Preferably 1 year of experience in a contact center or hospitality industry.
  • Computer literate and internet savvy.
  • Positive attitude and a team player with a passion for delivering world-class customer service.
What We Offer:
  • Free stay at any of our hotels globally.
  • 5-Day work week (shift-based).
  • Attractive monthly salary up to RM4500 (excluding incentives).
  • Shift allowance.
  • Monthly language allowance up to RM900.
  • Discretionary performance-based bonus and incentives.
  • Paid training and career development opportunities.
  • Socso, EPF, EIS, and medical insurance coverage.
  • Annual preventive health screening.
  • Annual leave.

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