Client Experience Specialist

1 week ago


Perth, Western Australia beBeeCustomerService Full time $31,680 - $62,400
Customer Service Role

We are a physiotherapy practice seeking a team member who excels at delivering exceptional client experiences. As the initial point of contact, this professional will provide outstanding service from the first interaction.

Key Responsibilities:

  • Greet and check in clients
  • Handle enquiries from potential clients
  • Answer high volumes of calls
  • Schedule appointments
  • Communicate with clinical staff and relevant parties
  • Perform general administrative tasks
  • Ensure the practice is clean and tidy at all times

Required Skills & Experience:

  • Excellent communication and interpersonal skills
  • Proficiency in computer-based practice management systems (Cliniko experience highly regarded) and Microsoft programs (particularly Excel and Outlook)
  • Demonstrated commitment to high standards
  • Empathy for patient needs
  • Strong time management skills
  • Ability to adapt to changing environments
  • Customer-focused approach with capacity to handle difficult patients
  • Capacity to work independently and complete tasks efficiently

Experience managing patients and liaising with referrers and suppliers in the private sector will be highly valued.

What We Offer:

A dynamic and supportive work environment where you can develop your skills and expertise.

How to Apply:

Apply now to take the first step towards an exciting career opportunity.



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