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Client Services Team Lead

2 months ago

Chermside, Queensland, Australia Youi Full time

About the Role

As a Team Manager at Youi, you will lead a team of Client Services Advisors, empowering them to deliver exceptional service to both new and existing clients. Through your leadership, your team will listen closely to customers, understand their needs, and offer personalized insurance solutions. Each day will bring fresh challenges and exciting opportunities, ensuring your role at Youi is dynamic and rewarding.

This is your opportunity to shape something exciting and new. As part of a well-established company with ambitious growth plans, you will help expand into Brisbane, joining teams that are already thriving on the Sunshine Coast.

We are looking for leaders who are passionate about personal growth and developing others. You will have the rare chance to build and shape the culture in our new contact centre from the ground up.

Key Responsibilities

  • Lead and manage a team of up to 12, ensuring seamless onboarding and fostering a collaborative, motivated atmosphere.
  • Oversee policy updates and amendments while driving your team to promote products and services to both new and existing clients.
  • Cultivate a culture of active listening and tailored solutions to meet customer needs, and tackle challenges with your problem-solving skills to maintain smooth operations.
  • Mentor and coach your team to support their professional growth and achieve sales and performance goals.
  • Leverage your deep understanding of the Youi environment to deliver exceptional results.

About You

  • Proven experience in leading teams effectively.
  • Exceptional problem-solving skills with the ability to make swift, informed decisions.
  • A passion for team development and a commitment to unlocking each member's potential.
  • Excellent communication and interpersonal skills.
  • A high level of accountability and integrity in all actions and decisions.