Insurance Team Leadership Opportunity

7 hours ago


Chermside, Queensland, Australia Youi Full time

About the Role

As a seasoned leader, you'll have the chance to shape the culture of our new contact centre at Chermside. You'll oversee a team of up to 12 Client Services Advisors, empowering them to deliver exceptional service to customers.

The ideal candidate will possess excellent problem-solving skills, be able to make swift decisions, and foster a collaborative atmosphere. They will also have a deep understanding of the Youi environment and be committed to delivering exceptional results.

Key Responsibilities

  • Lead and manage a team of up to 12 Client Services Advisors, ensuring seamless onboarding and fostering a motivated atmosphere.
  • Oversee policy updates and drive the team to promote products and services to both new and existing clients.
  • Cultivate a culture of active listening and tailored solutions to meet customer needs, tackling challenges with problem-solving skills to maintain smooth operations.
  • Mentor and coach the team to support their professional growth and achieve sales and performance goals.
  • Leverage your understanding of the Youi environment to deliver exceptional results.

About You

  • Proven experience in leading teams effectively.
  • Exceptional problem-solving skills with the ability to make swift, informed decisions.
  • A passion for team development and a commitment to unlocking each member's potential.
  • Excellent communication and interpersonal skills.
  • A high level of accountability and integrity in all actions and decisions.

Working Conditions

This is an office-based role working from our brand-new contact centre at Chermside. The successful candidate will work on a rotating roster between 7:00 am and 5:30 pm, Monday to Friday, with one Saturday shift per month. As a bonus, they will receive the following Friday off as a RDO.

Payscale Information

The estimated annual salary for this position is approximately $90,000 - $110,000, depending on experience and qualifications.



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