Insurance Team Leadership Opportunity
7 hours ago
About the Role
As a seasoned leader, you'll have the chance to shape the culture of our new contact centre at Chermside. You'll oversee a team of up to 12 Client Services Advisors, empowering them to deliver exceptional service to customers.
The ideal candidate will possess excellent problem-solving skills, be able to make swift decisions, and foster a collaborative atmosphere. They will also have a deep understanding of the Youi environment and be committed to delivering exceptional results.
Key Responsibilities
- Lead and manage a team of up to 12 Client Services Advisors, ensuring seamless onboarding and fostering a motivated atmosphere.
- Oversee policy updates and drive the team to promote products and services to both new and existing clients.
- Cultivate a culture of active listening and tailored solutions to meet customer needs, tackling challenges with problem-solving skills to maintain smooth operations.
- Mentor and coach the team to support their professional growth and achieve sales and performance goals.
- Leverage your understanding of the Youi environment to deliver exceptional results.
About You
- Proven experience in leading teams effectively.
- Exceptional problem-solving skills with the ability to make swift, informed decisions.
- A passion for team development and a commitment to unlocking each member's potential.
- Excellent communication and interpersonal skills.
- A high level of accountability and integrity in all actions and decisions.
Working Conditions
This is an office-based role working from our brand-new contact centre at Chermside. The successful candidate will work on a rotating roster between 7:00 am and 5:30 pm, Monday to Friday, with one Saturday shift per month. As a bonus, they will receive the following Friday off as a RDO.
Payscale Information
The estimated annual salary for this position is approximately $90,000 - $110,000, depending on experience and qualifications.
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