Experienced Technical Professional Wanted

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $120,000

At Hatch, we believe everyone deserves equal opportunities to discover their ideal career. As a Technical Support Manager, you'll play a vital role in supporting partner companies, like Shippit, in finding exceptional talent.

About the Role

This exciting opportunity is for an experienced technical professional who shares our passion for technology, e-commerce, and logistics. If you enjoy helping others and thrive in a fast-paced environment, this could be your dream role.

We're looking for someone with strong problem-solving skills, excellent collaboration abilities, and effective prioritization techniques. Your experience will enable you to analyze customer data, optimize workflows, and provide expert support to our partners' teams.

As a mid-level professional, you'll bring well-developed knowledge and skills to the table, typically with 2-5 years of experience under your belt. You'll have a track record of identifying problems, developing logical solutions, and working collaboratively with others to achieve shared goals.

Responsibilities
  • Customer Support Team Training: Provide ongoing coaching and support to help teams achieve their objectives.
  • Customer Support Technology Management: Identify and implement technologies to optimize processes and collaboration for customer-facing teams.
  • Customer Support Team Enablement: Analyze customer data to optimize workflows, operating procedures, and resources.
Key Strengths
  • Problem Solving: Develop logical solutions to address complex issues.
  • Collaboration: Work effectively with others to achieve shared goals.
  • Prioritization: Compare and rank tasks to identify the best order of actions.

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