Sydney Harbour Operations Manager

3 weeks ago


Dawes Point, Australia Marriott Full time
Job Summary

We are seeking an experienced Front Office Supervisor to join our team at Pier One Sydney Harbour. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of the Front Office.

About Us

Pier One Sydney Harbour is a five-star hotel located on the vibrant heritage waterfront pier, under the iconic Sydney Harbour Bridge. Our hotel boasts 189 premium rooms and suites, offering a truly luxurious experience for our guests.

Key Responsibilities
  • Oversee the day-to-day operation of the Front Office, ensuring exceptional service delivery and guest satisfaction.
  • Supervise Front Office staff, providing guidance and support as needed to ensure seamless operations.
  • Manage room allocations, check-ins, and check-outs, ensuring accurate and timely processing of guest transactions.
  • Act as a manager on duty, responding to guest complaints and resolving issues promptly and professionally.
Requirements

To be successful in this role, you will need:

  • At least 1 year of supervisory experience in a hospitality setting.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a high-performing team.
  • A strong focus on customer service, with a commitment to delivering exceptional experiences for our guests.
Benefits

We offer a range of benefits, including:

  • Free meals and barista coffee.
  • Unbeatable water views from our hotel's unique location.
  • Numerous activations and events to connect with your colleagues.
  • Free in-house laundry for all your work clothes.
  • Exclusive associate discounts on food and beverage and hotel rooms.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our employee assistance program.
Estimated Salary Range

$60,000 - $80,000 per annum, depending on experience.



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