Senior Complaints Manager

3 days ago

Melbourne, Victoria, Australia beBeeComplaints Full time $103,910 - $127,498
About the Role

This position leads a team responsible for managing complaints across the department. Key responsibilities include developing and implementing policies and procedures related to complaints management, as well as liaising with other relevant organisations.

Key Responsibilities:

  • Liaise with other relevant organisations, including regulatory bodies and advocacy groups.
  • Provide authoritative advice to colleagues on how to handle and respond to complaints.
  • Develop and implement organisational policies and procedures related to complaints management.
  • Identify emerging issues, risks or trends relevant to the department's functions and business objectives.

Suitable Applicants:

  • A tertiary qualification in fields related to law, information management, or public administration may be desirable.
  • Demonstrated expertise in delivering customer service or complaints management functions within a public sector organisation is highly desirable.

About Us:

We aim to create a healthcare system that ensures every single individual can access safe, quality care that leads to better health outcomes.

How You'll Make a Difference:

  • Effectively manage and provide leadership to a small team by leading and supporting individuals to achieve their potential.
  • Model behaviours integral to good people management and demonstrate your commitment to organisational culture objectives.
  • Pro-actively build and maintain positive relationships with peers and stakeholders across the organisation.

What We Offer:

  • The opportunity to perform meaningful work, making direct contributions toward improving health outcomes.
  • A range of growth and development opportunities within the organisation and wider industry.
  • A strong commitment to work-life balance, including diverse flexible working arrangements.

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