Service Delivery Manager

1 week ago


Brisbane, Queensland, Australia ITH Icoserve Full time
About Us

We are a global team of 70,000 highly dedicated employees across more than 70 countries passionate about pushing the boundaries of what's possible in healthcare to help improve people's lives around the world.

Job Summary

We are seeking a skilled professional to lead our service delivery team throughout ANZ. The ideal candidate will have experience in managing and developing teams, strong leadership, coaching, and mentoring skills, excellent interpersonal skills, and a genuine interest in providing the highest level of service.

Responsibilities
  • Ensure the efficient delivery of high-quality customer service, technical support, installation, maintenance, and training for our laboratory equipment and solutions.
  • Manage the performance of the service team throughout ANZ with a focus on safety, wellbeing, process compliance, and service excellence.
  • Develop, monitor, and manage customer satisfaction, operational, and financial targets for each service team throughout ANZ.


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