AI Data Center Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeDataCenterOperations Full time $60,000 - $70,000
Job Title

Our organization is seeking a skilled Data Center Operations Professional to provide on-site technical support in AI data centers. This role involves hardware installations, troubleshooting, cable management, and responding to remote requests from client production support teams.

The ideal candidate should have strong technical aptitude, excellent communication skills, and a focus on uptime, quality, and service delivery.

Key Responsibilities:
  • Perform rack and stack of servers, network devices, and other IT hardware.
  • Execute physical hardware tasks such as installations, replacements, removals, upgrades, and rack housekeeping.
  • Manage and organize power and network cabling, ensuring best practices for labeling and documentation.
  • Assist with troubleshooting hardware, connectivity, and environmental issues.
  • Act as on-site hands for remote engineers (Smart Hands support), including pressing buttons, reading screen outputs, moving cables, reseating components, swapping cards, cables or other hardware.
  • Document work using ticketing systems, asset tracking tools, and checklists.
  • Monitor and respond to signals from environmental systems (temperature, humidity, power).
  • Assist in inventory management and parts logistics.
  • Support site audits, inspections, and compliance efforts.
Requirements:
  • High school diploma or equivalent; Associate degree or technical certification preferred.
  • 1-3 years of experience in data centre, IT support, or similar technical role.
  • Basic knowledge of networking (cabling, ports, patch panels).
  • Familiarity with server hardware components and troubleshooting processes.
  • Comfortable working in physically demanding environments (lifting, crouching, repetitive tasks).
  • Strong problem-solving and communication skills.
  • Ability to follow detailed instructions and standard operating procedures.
  • Certifications such as CompTIA A+, Server+, or Network+.
  • Experience with DCIM (Data Center Infrastructure Management) tools.
  • ITIL or ticketing system exposure (e.g., ServiceNow, Jira, Remedy).

The ideal candidate should be able to lift up to 23 kgs and work on ladders or in tight spaces. Shift work may be required (including nights/weekends/on-call). Work should be performed in a climate-controlled data center with extended periods of standing and walking.

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