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Front Desk Ambassador

2 months ago

Gold Coast, Queensland, Australia Sky Mavis Full time
About the Role:

We are seeking a highly skilled and detail-oriented Front Desk Concierge to join our team at Dentologie. As the first point of contact for our patients, you will play a critical role in providing exceptional customer service and ensuring a positive experience for all who visit our offices.

Key Responsibilities:
  • Communicate Effectively: Professionally greet and communicate with patients, both verbally and in writing, to ensure their needs are met and exceeded.
  • Provide Exceptional Service: Deliver a 10-star patient experience by anticipating and addressing their needs, providing personalized support, and ensuring a seamless transition throughout their visit.
  • Schedule and Confirm Appointments: Accurately schedule and confirm appointments, ensuring that patients are seen at the designated time and that all necessary information is communicated.
  • Manage Confidential Information: Handle confidential medical information with discretion and maintain the highest level of professionalism in all interactions.
  • Perform Administrative Tasks: Assist with administrative tasks, such as answering phones, responding to emails, and maintaining accurate records.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with patients, staff, and management.
  • Strong Interpersonal Skills: Demonstrate strong interpersonal skills, with the ability to build rapport with patients, staff, and management.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and maintain accurate records.
  • Attention to Detail: Demonstrate attention to detail, with the ability to accurately complete tasks, maintain accurate records, and ensure compliance with policies and procedures.
About Us:

Dentologie is a fast-paced, modern, technology-driven practice disrupting the dental industry. We are committed to providing exceptional patient care, innovative treatments, and a positive work environment. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.