Credit Officer
4 weeks ago
We are seeking a skilled Credit Officer to join our team at Computershare Utility Services - HP Operations. As a Credit Officer, you will play a critical role in assisting customers with complex needs and providing them with suitable payment options or referring them to appropriate support services.
Key Responsibilities:- Outbound and inbound calls to set and enter payment arrangements and ensure all relevant correspondence is issued to the customer.
- Identify and support customers with complex needs and refer them to appropriate support services, assisting them with payment plans to meet their needs.
- Answer inbound customer service general enquiries via phone, email or web chat.
- Drive customer satisfaction through provision of quality service to our internal and external clients.
- Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions.
- Be engaged in own development and identify areas for improvement.
- Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided.
- First-hand experience in Utilities or back-office operations handling.
- Outstanding listening, oral and written communication skills for gathering and providing information.
- Fast learner and able to adapt to new systems and processes.
- A high level of initiative, tackling problems in a methodical and logical manner.
- A passion for providing a fantastic customer experience.
- Analytical and process-driven thinking.
- High energy and motivation to succeed.
- Strong computer skills (accurate typing/keyboarding).
- Strong attention to detail and an underlying commitment to delivering quality outcomes.
- Strong understanding of excellent customer service with experience in Credit and Customer Service.
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
- And more.
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
We are an equal opportunity employer and welcome applications from everyone. We value diversity and strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
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