Sydney Client Relationship Manager
1 week ago
We are seeking a Client Service Manager to join our team in Sydney, AU.
Main Responsibilities- Proactively engage with clients to retain business and enhance satisfaction scores:
- Evaluate client relationships to ensure effective communication and issue resolution;
- Develop and implement strategies to improve client satisfaction and loyalty;
- Provide regular updates on project status and progress to clients;
- Analyze client feedback and make recommendations for process improvements;
- Stay up-to-date on industry trends and best practices to drive continuous improvement across the organization;
- Maintain accurate and comprehensive records of client interactions and correspondence;
- Collaborate with internal teams to ensure seamless delivery of services to clients;
- Conduct regular reviews of client satisfaction surveys and develop action plans to address any areas for improvement;
- Identify opportunities to cross-sell or upsell services to existing clients;
- Leverage technology and data analytics to enhance client engagement and support;
- Support the development of strategic initiatives that align with client needs and goals;
Identify opportunities to expand services and increase revenue through strategic partnerships and collaborations.
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