Technical Solutions Architect

5 hours ago

Sydney, New South Wales, Australia beBeeSolution Full time $100,000 - $150,000
Lead Solution Engineer Opportunity

We are seeking an experienced and skilled Lead Solution Engineer to join our team. This role involves working closely with customers to understand their technical challenges, designing tailored solutions, and delivering impactful demonstrations of the Freshworks platform.

This is a key member position that requires strong pre-sales experience, excellent communication and presentation skills, and the ability to work effectively with internal teams to drive business outcomes.

The ideal candidate will have a strong background in SaaS, cloud technologies, APIs, and enterprise software environments, as well as proven experience designing and delivering technical demonstrations and POCs.

Key Responsibilities:
  • Engage with customers to understand their business and technical challenges.
  • Conduct discovery sessions, architect solutions, and deliver tailored product demonstrations and Proofs of Concept (POCs).
  • Address technical objections and ensure alignment with customer needs.
Solution Design & Documentation:
  • Participate in gathering requirements and scoping complex engagements.
  • Create technical documentation including solution proposals, SoWs, and RFP/RFI responses.
  • Evaluate opportunities from a technical feasibility standpoint and proactively mitigate risks.
Collaboration & Execution:
  • Collaborate closely with Sales, Product, Engineering, and Implementation teams.
  • Align technical strategies with sales initiatives to accelerate deal closures.
  • Continuously improve pre-sales tools, processes, and enablement assets.
Customer Advocacy & Product Evangelism:
  • Articulate the value and capabilities of the Freshworks platform to both technical and business audiences.
  • Represent Freshworks at customer meetings, events, and forums as a trusted technical advisor.
  • Keep abreast of product developments and industry trends to provide relevant, up-to-date guidance.

Requirements:

  • 3–7 years of experience in pre-sales/solution engineering, technical consulting, or a similar customer-facing technical role.
  • Strong background in SaaS, cloud technologies, APIs, and enterprise software environments.
  • Proven experience designing and delivering technical demonstrations and POCs.
  • Ability to work with mid-market and enterprise customers, understand their pain points, and craft effective solutions.
  • Excellent communication and presentation skills, both written and verbal.
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
  • Familiarity with Freshworks products is a strong plus.

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