Product Experience Specialist
5 days ago
At Techtronic Industries Australia & New Zealand, we're a global leader in quality consumer and professional products. Our brands, such as MILWAUKEE, RYOBI, AEG, VAX, and more, are renowned worldwide for their heritage, quality, performance, and innovation.
We're dedicated to delivering exciting new products that enhance customer satisfaction and productivity through our ongoing commitment to cordless technology, innovation, and strong customer partnerships.
Our comprehensive benefits package includes:
- A competitive remuneration package
- A modern office/workshop with onsite parking
- All the tools of trade provided
- Exposure to world-class technologies
- Generous discounts on company products for multiple brands
We're seeking a Product Experience Specialist to join our team in AU/NZ, reporting to the Senior Product Experience. Key duties will include:
Execution- Accurately representing products as a subject matter expert, offering product advice and information.
- Ensuring technical accuracy in scripts and content, approving them accordingly.
- Gathering insights from stakeholders, including end users and Bunnings, to understand customer needs.
- Creating and executing product support content, such as videos, GIFs, and written FAQs, to effectively showcase key features and benefits.
- Planning and overseeing the safe implementation of activations, following necessary precautions and regulations.
- Developing comprehensive product information for various internal and external stakeholders.
- Enhancing sales performance, market share, and profitability by optimising the product experience and identifying improvement opportunities.
- Managing diverse queries related to content production, product manuals, usage insights, and support content.
- Collaborating with cross-functional teams to coordinate and execute product experience, aligning with business goals and customer insights.
- Reviewing, refining, and delivering product-focused documentation, such as SEO copy, packaging, and in-store communications.
- Driving the development of innovative, customer-centric product experiences that exceed expectations and address current and future needs.
- Utilising data-driven insights, such as product reviews and Voice of the Customer feedback, to report on product performance and inform continuous improvement efforts.
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