Luxury Hospitality Professional

5 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $75,000 - $105,000

Luxury Hospitality Experience

Guests at our resort deserve exceptional service, and that's exactly what we're looking for in a Guest Service Agent. This is an opportunity to be part of a team that delivers warm hospitality and creates lasting memories for our guests.

Your Day-to-Day:

  • Provide a warm welcome to our guests, setting the tone for a memorable stay.
  • Manage guest bookings, upsell opportunities, and share insider knowledge to enhance their experience.
  • Check out guests, process transactions, and leave a lasting impression.
  • Acknowledge IHG Rewards Club members and returning guests with a personal touch.
  • Stay one step ahead of guests' needs, recording preferences and handling messages, requests, questions, and concerns with ease.
  • Complete shift duties, including upkeep of cashier float, shift reports, and daily, weekly, and monthly reports.
  • Maintain a comprehensive knowledge of InterContinental facilities and services to assist guests and sell or up-sell hotel services.

What We Need from You:

  • Ability to be on your feet most of the day, with lots of bending and kneeling.
  • Ability to lift, push, and pull large objects like up to 50lbs (23 kg) on occasion.
  • You will need problem-solving skills to turn issues into opportunities, so every guest leaves with great memories.
  • Understanding that Night, weekend, and holiday shifts are all part of the job.
  • Ideally, you will have spent at least one year in a front desk or guest service position.
  • Ability to manage multiple tasks and conflicting deadlines.
  • You will need a good grasp of reading, writing, and basic maths and computers.
  • Fluent in local language; extra language skills would be great, but not essential.

Benefits

  • We offer a competitive salary and a wide range of benefits designed to help you live your best work life.
  • We provide laundry for business attire, impressive room discounts, competitive products & services discounts program, and some of the best training in the business.

Culture

  • We promote a culture of trust, support, and acceptance.
  • We celebrate difference and encourage colleagues to bring their whole selves to work.
  • We strive to create inclusive teams where everyone feels valued and respected.

Wellbeing

  • We care about our people's wellbeing and want to support them in maintaining a healthy balance between work and personal life.
  • We offer myWellbeing framework, which includes support for health, lifestyle, and workplace wellbeing.

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