Customer Fulfilment Team Lead
5 days ago
We are Woolworths Group, a leading retailer in Australia and New Zealand with over 200,000 employees. Our purpose is to create better experiences together for a better tomorrow.
Our OpportunityWe are seeking an experienced Customer Fulfilment Team Lead to join our team at our new Customer Fulfilment Centre (CFC) in Rochedale, Queensland. This role will play a key part in shaping the future of online shopping in Queensland and ensuring optimal CFC operational performance.
About the RoleThe Customer Fulfilment Team Lead will be responsible for supporting the management of day-to-day customer order operations, coaching teams to ensure online orders are picked and packed accurately, and customers receive their orders in full. The successful candidate will also provide team and operational feedback, ideas, and concerns to the CFC Operations Manager - eCom/Product to improve our offer to customers.
Key Skills and Qualifications- Experience in retail management, preferably in online order fulfilment processes and systems.
- Strong leadership skills, including the ability to coach, motivate, and inspire a large team.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment and meet deadlines.
- Financial acumen and analytical skills to identify trends and make effective decisions.
We offer a competitive salary of AU$95,000 - AU$105,000 per annum, depending on experience. In addition, we provide a range of benefits, including:
- A flexible approach to work, including evening and weekend shifts.
- Ongoing training and development opportunities.
- A dynamic and inclusive workplace culture.
We are committed to creating a safe and respectful workplace culture that values diversity, equity, inclusion, and belonging. We encourage all candidates to apply and would be happy to discuss any adjustments that may be required during the hiring process.
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